Last updated: 12 August 2026
1. Who we are
Clean That Carpet provides carpet, household and specialist cleaning services across London. For the purposes of UK data protection law, Clean That Carpet is the controller of the personal information described in this policy.
You can contact us at info@cleanthatcarpet.co.uk, by telephone on 020 3837 4903, or by post at 31 Lee Road, London, NW7 1LJ.
2. Information we collect
We collect information that you give us when you ask for a quote, contact us, arrange a visit or use our services. This may include:
- your name, email address and telephone number;
- the property address or postcode and access information;
- details about the rooms, materials, condition, incident or cleaning work;
- messages, photographs and other information you choose to provide;
- booking, quote, payment and service records; and
- technical information about use of the website, where cookies or similar technologies are permitted.
Please only provide information that is relevant to the enquiry. Some specialist cleaning requests may reveal sensitive information about health or an incident. We limit access to that information and use it only where necessary to assess and deliver the requested service, protect health and safety, meet legal duties or deal with legal claims.
3. How we use personal information
We use personal information to:
- respond to enquiries and prepare tailored quotes;
- arrange, provide and manage cleaning services;
- communicate about access, timing, preparation, payment and aftercare;
- keep business, accounting and safety records;
- protect our website, customers, staff and property;
- handle questions, complaints and legal claims; and
- understand and improve the website where you have agreed to non-essential cookies.
4. Our lawful bases
Depending on the situation, we process personal information because it is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in running and protecting the business. Where the law requires consent, including for non-essential cookies, we rely on consent. You can withdraw consent at any time.
Our legitimate interests include responding to genuine enquiries, planning and providing services, preventing misuse, maintaining appropriate records and improving our operations. We consider the impact on your rights before relying on this basis.
5. Who we share information with
We do not sell personal information. We may share the minimum necessary information with:
- staff, contractors or specialist service providers involved in the enquiry or work;
- website hosting, email, IT, payment, accounting and business support providers;
- professional advisers and insurers; and
- regulators, emergency services, courts or law enforcement where required or permitted by law.
Providers acting for us must handle information securely and only for the agreed purpose.
6. International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, we use an approved safeguard or rely on another lawful transfer mechanism and take reasonable steps to protect the information.
7. Cookies and similar technologies
The website uses necessary technology to remember your cookie choice and support core website functions. The cookie preference is kept for up to 90 days so that the banner does not appear on every visit.
Non-essential analytics or marketing cookies are not activated unless you choose Accept all. You can choose Reject all with one click. You can change your decision at any time through the Cookie settings control in the footer. Rejecting non-essential cookies does not stop you from using the website or requesting a quote.
8. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. The period depends on whether an enquiry becomes a booking, whether work has been completed, and whether records are needed for accounting, insurance, health and safety, complaints or legal obligations. When information is no longer needed, we delete it or make it anonymous.
9. Security
We use reasonable organisational and technical measures to protect personal information. No internet service is completely risk free, so please avoid sending unnecessary confidential information through the website.
10. Your rights
Subject to the circumstances and any legal exceptions, you may have rights to ask for access, correction, deletion, restriction or transfer of your personal information, and to object to certain uses. You may withdraw consent where we rely on it. You have an absolute right to object to the use of your information for direct marketing.
To exercise a right, contact info@cleanthatcarpet.co.uk. We may need to confirm your identity before acting on the request.
11. Complaints
Please contact us first if you have a concern so we can try to resolve it. You can also complain to the Information Commissioner’s Office at ico.org.uk.
12. Changes to this policy
We may update this policy when our services, technology or legal duties change. The latest version will appear on this page with its updated date.